Ever heard that saying, “no man is an island”? Well, it’s bang on, especially when we talk about making your mark in the world. Sure, we all love those rags-to-riches stories where the hero pulls themselves up by their bootstraps and makes it big. But let’s get real: behind every “solo” success is a crew of supporters, mentors, friends, and, yes, even critics, all playing their part.
Read moreAuthor: Eric Tracz
New Release: 6.3.4.0
New notifications for Almighty Support integration and more.
Read moreHow to Write Community Guidelines That Are Actually Followed
Clear community guidelines underpin every successful online community. They are the basic house rules which, if followed, allow everyone to give, take, and get along. Sounds simple, but many communities create guidelines which aren’t followed, are hard to understand, or are not even enforceable. Today we’re going to share exactly how to create reasonable guidelines that are actually followed.
Read moreUnderstanding ‘Active Lurking’ in Communities and Why It’s So Valuable
A lot of online communities invest time, money, and resources in reducing the number of “lurkers” in their midst. These parasitic members who consume what they want but never contribute in return—who needs ‘em! One survey found that 30% of online community managers consider lurkers an obstacle. But are they really? Is it possible that lurkers are actually an asset to the community, or that having too many active users would be detrimental to participation and growth? Let’s take a look.
Read moreHow to Conduct Community Member Interviews
When it comes to community management, finding your purpose, or increasing value for your members, we often talk about interviewing members. These interviews are such powerful sources of insight that we believe they can help you surmount virtually any challenge the community faces.
Read moreHow to Improve Retention After Onboarding Is Complete
We talked previously about how to onboard and integrate new members into your community. The main focus was on making them comfortable:
Read moreProduct Communities VS Support Communities—What’s the Difference?
At first glance, it’s natural to believe that there is no difference between support and product communities—after all, aren’t all communities built around product discussions and supporting members? The distinction is a subtle one: while service communities are about creating a great place to be, product communities are more about creating a great resource for members.
Read moreChanging Your Community’s Purpose or Direction—Without Losing Your Members?
We’ve written before about how to identify and define your community’s purpose—but what if you decide to change course or head in a new direction?
Read moreUnderstanding the “90-9-1″ Rule and How to Optimize It
It is generally accepted that there are 3 categories of users within online communities:
- The 1%—Extremely active users who contribute the vast majority of content, answers, and activity.
- The 9%—All other casual or occasional contributors.
- The 90%—The ‘lurkers’ who only consume content (or don’t log in at all) and never contribute directly.