Is the Customer Always Right? You have heard the saying “The customer is always right.” The classic golden rule of customer service. Also, the most debated and misunderstood rule in the industry too.
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Support for Borlabs Cookie plugin, multiple minor UI/UX improvements.
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Small PHP8 compatibility improvements, quality of life improvement around “email required to login” feature, small fixes.
We fixed an issue where the login for would not be verbose enough if user wanted to use their already auto-filled-in credentials (username and password) in websites where admin enabled the require email to login feature. In such edge case the login form seemed to be broken, where in fact it was simply waiting for an email to be provided in the first field. We have added some error messages there to make sure users know what’s not working and why.
We have also fixed some final small bugs related to PHP 8, one in BadgeOS integration and two in LearnDash integration.
Another bug that was fixed was pretty interesting: when user had the same vanity URL as a group (for example users/matt and groups/matt) PeepSo would display posts where they didn’t belong (groups posts on user stream and vice versa). Post privacy was still observed (it’s very hardcoded), but still posts displayed in the wrong place. This release takes care of that.
We also ensured compatibility with the latest WooCommerce 5.2 and solved a compatibility issue where our Social Login would confuse Elementor Pro license activation endpoint for a social login endpoint and interfere with it.
Just in case you missed my previous release blog: We have further discontinued support for older PHP and WordPress versions, and PeepSo 3.4.x now requires PHP 7.3 and WordPress 5.5. We recommend PHP 7.4 and WordPress 5.7.
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During the site development, do you often find yourself thinking how cool it would be if this feature could be changed to fit my idea, or if this box could have a slightly different shadow, or a thousand different little “ifs”… It happens to me on a regular basis, and I’m sure you’ve been in that situation at least once.
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As promised in my Annual Report published in January, I will continue with similar reports on a quarterly basis. In this report, I’ll tell you what has been going on in the support department recently. On top of that, I’ll show some recent statistics.
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New system requirements! Introducing configurable WP embed thumbnail resolution, GIF autoplay and chat sounds. Along with new page / layout options, and improved performance and builder compatibility.
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Ensured compatibility with WooCommerce 5.1.0, improved embeds, small fixes.
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Minor fixes and style improvements in Gecko and Foundation.
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We get asked about custom development development quite a lot. Unfortunately, we don’t have enough manpower to accommodate everyone. Fortunately, we know a couple of companies we can recommend – and we do. Unfortunately, not everyone listens to our recommendations. That can end with catastrophic results.
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Customer Service and Customer Support. Everyone knows these terms, but what is the difference between them? In everyday life, you probably don’t notice any difference. Both, at first glance, seem similar. Customer Service and Customer Support, both involve helping customers, using similar tools, like chat or tickets. They are critical to the customer experience delivered by businesses. However, there is a difference between them. Let’s take a closer look.
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