The Difference Between Customer Service and Customer Support

Customer Service and Customer Support. Everyone knows these terms, but what is the difference between them? In everyday life, you probably don’t notice any difference. Both, at first glance, seem similar. Customer Service and Customer Support, both involve helping customers, using similar tools, like chat or tickets. They are critical to the customer experience delivered by businesses. However, there is a difference between them. Let’s take a closer look.

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Remember Email?

Having an email is a necessity in the digitalized world of Today. An email is our virtual address and a vital part of our ID as much as our physical address – if not even more. Since the virtual world is far more flexible than the physical one in many aspects, so is our virtual address. For one, you can have more than one email address and neither of them needs to be the “main”: business email, private email, email created only for the purpose of registering on specific website(s)… You can even connect them as a backup for one another; in case you can’t log into one of your emails for whatever reason, the other can serve as recovery.

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