How to Find and Define Your Community’s One Purpose

It’s not only possible for communities to have a clear vision and purpose which drives them forward—it’s basically essential. Without a clear purpose, your community will always struggle to grow organically and attract the right people. And if your community ever changes its direction or focus, that will be driven by its new purpose.

Read more

Understanding ‘Active Lurking’ in Communities and Why It’s So Valuable

A lot of online communities invest time, money, and resources in reducing the number of “lurkers” in their midst. These parasitic members who consume what they want but never contribute in return—who needs ‘em! One survey found that 30% of online community managers consider lurkers an obstacle. But are they really? Is it possible that lurkers are actually an asset to the community, or that having too many active users would be detrimental to participation and growth? Let’s take a look.

Read more

The Most Common Mistakes in Online Community Development

Developing your online community takes a lot of hard work. You’ll make mistakes and learn lessons, but hopefully have a blast bringing it all together and watching it grow. But to help you avoid a few common stumbling blocks, we’ve put together this quick-fire list of mistakes and pitfalls we’ve seen through years of building successful online communities. We hope it helps!

Read more

Product Communities VS Support Communities—What’s the Difference?

At first glance, it’s natural to believe that there is no difference between support and product communities—after all, aren’t all communities built around product discussions and supporting members? The distinction is a subtle one: while service communities are about creating a great place to be, product communities are more about creating a great resource for members.

Read more