eCommerce | PeepSo

Product Communities VS Support Communities—What’s the Difference?

November 2, 2021 Published by Eric Tracz

At first glance, it’s natural to believe that there is no difference between support and product communities—after all, aren’t all communities built around product discussions and supporting members? The distinction is a subtle one: while service communities are about creating a great place to be, product communities are more about creating a great resource for members.

Monetizing Your Community Without Selling Your Soul

August 24, 2021 Published by Matt Jaworski

Like most business ventures, the answer to generating profit from your community doesn’t lie in some lazy hack. It’s easy to start spamming your community with ads, merch, and membership fees…but it needs to be handled professionally. Do it wrong, and you might not have a community left to monetize.

20 Most Inspiring Customer Service Quotes

August 10, 2021 Published by Chris Jaworski

We all know that good customer service is more important than ever. When it’s really good, it can also be a very effective sales and marketing tool. On the other hand, customer service is a hard, serious, and responsible job.

Customer Service Myths

June 7, 2021 Published by Chris Jaworski

Customers prefer the companies that provide better customer service. This trend is now being followed by a lot of businesses. This has led to misconceptions about customer service delivery. It’s sometimes difficult to differentiate between fact and myth. Some companies do their businesses believing widespread myths about customer service.

How to Make Gamification WORK for Your Community

May 31, 2021 Published by Eric Tracz

We’ve looked previously at why gamification is powerful for online community engagement—today we want to explore the practical steps you can take to make it work for your community.

The Customer is Always Right… Right?

May 5, 2021 Published by Chris Jaworski

Is the Customer Always Right? You have heard the saying “The customer is always right.” The classic golden rule of customer service. Also, the most debated and misunderstood rule in the industry too.

The Difference Between Customer Service and Customer Support

March 17, 2021 Published by Chris Jaworski

Customer Service and Customer Support. Everyone knows these terms, but what is the difference between them? In everyday life, you probably don’t notice any difference. Both, at first glance, seem similar. Customer Service and Customer Support, both involve helping customers, using similar tools, like chat or tickets. They are critical to the customer experience delivered by businesses. However, there is a difference between them. Let’s take a closer look.

Give Human-like Support for Your Online Products with a Community!

February 22, 2021 Published by Bridget Willard

Great support can make or break your eCommerce store. Your online products may sell now, but what about when people need help? How? You can create a community around your products while you’re offering support.

Remember Email?

February 16, 2021 Published by Jasmina Blagojevic

Having an email is a necessity in the digitalized world of Today. An email is our virtual address and a vital part of our ID as much as our physical address – if not even more.

Are You Using Upselling Techniques on Your eCommerce Store?

February 12, 2021 Published by Bridget Willard

In retail, upselling is the key to growing the top-tier of your customer base. Whether your store is physical or digital makes no difference; eCommerce is commerce. The question becomes how will customers know you have a better option without an upgrade prompt? They won’t. We’re here to help.

Category: eCommerce