News & Tutorials

The first thing to do is figure out what’s gone wrong. If your community is dwindling before your eyes, the hardest thing to do is patiently try and uncover the cause. Our natural instinct is to…

Life is good. Your community is enjoying bountiful and engaging discussions, you’re all growing as people and professionals, and there’s a tangible mutual respect that envelopes the entire community.  And then the trolls rear their…

If you can establish some momentum with getting new members in, make them comfortable and engaged with the community (i.e. onboarding them), you’re setting yourself up for success—but more than a few community managers underutilize…

The reality is that if you’re a young community, it’s the community manager’s job to start most of the discussions—and it’s often a thankless and surprisingly tough one. 

Censorship is a hot topic among online communities. It is your responsibility to step in against behaviors like hate speech and discrimination. At the same time, passionate opinions and honest debate must be allowed to…