The first thing to do is figure out what’s gone wrong. If your community is dwindling before your eyes, the hardest thing to do is patiently try and uncover the cause. Our natural instinct is to launch into “growth” mode, using hacks and tips from internet gurus or throwing money at the problem.
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General blog posts in PeepSo Community
PeepSo Support – Q2 Report
As the second quarter of 2021 is over (time flies fast), here is my next report. Similarly to previous reports, in this one, you can find what are the latest PeepSo support news and statistics.
Read moreHow to Deal With Community Trolls and Rule Breakers
Life is good. Your community is enjoying bountiful and engaging discussions, you’re all growing as people and professionals, and there’s a tangible mutual respect that envelopes the entire community.
And then the trolls rear their ugly heads.
Read moreHow to Integrate New Members Into Your Online Community
If you can establish some momentum with getting new members in, make them comfortable and engaged with the community (i.e. onboarding them), you’re setting yourself up for success—but more than a few community managers underutilize or ignore this process.
Read moreHow to Increase Participation in Community Discussions
The reality is that if you’re a young community, it’s the community manager’s job to start most of the discussions—and it’s often a thankless and surprisingly tough one.
Read moreHow to Approach Censorship Within Your Online Community
Censorship is a hot topic among online communities. It is your responsibility to step in against behaviors like hate speech and discrimination. At the same time, passionate opinions and honest debate must be allowed to flourish—online communities are not autocracies.
Read moreCustomer Service Myths
Customers prefer the companies that provide better customer service. This trend is now being followed by a lot of businesses. This has led to misconceptions about customer service delivery. It’s sometimes difficult to differentiate between fact and myth. Some companies do their businesses believing widespread myths about customer service.
Read moreHow to Make Gamification WORK for Your Community
We’ve looked previously at why gamification is powerful for online community engagement—today we want to explore the practical steps you can take to make it work for your community.
Read moreWhat is Gamification and How Can it Help Your Online Community?
Gamification is the brilliant process of adding gaming elements to regular tasks, to encourage participation. It’s also a great example of frequency illusion: once you notice it for the first time, you’ll start seeing gamification everywhere – especially online. We touched on this topic in the past, but it can’t be underestimated.
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