We all know that good customer service is more important than ever. When it’s really good, it can also be a very effective sales and marketing tool. On the other hand, customer service is a hard, serious, and responsible job.
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General blog posts in PeepSo Community
Community Management: How the Hell Do I Stay on Top of Everything?
With a little reading online, you might think that running a successful online community—the kind that skyrockets customer retention and helps long-term sales—is the easiest thing in the world. A guaranteed overnight success!
Read moreWordPress 5.8 Block-based Widgets Editor and Your Community
WordPress 5.8 pushes further the idea of blocks, this time replacing the old Widgets manager with a block editor. Here’s what you should know about it in general and in the context of PeepSo.
Read moreKey Metrics for Monitoring the Success of Your Community
There are hundreds of different user and community metrics you could monitor, and many different ways to do it. For this post, we’re going to look at some specific metrics which can help you understand your community at different stages of its life, and also your members on their journey from ‘newly registered’ to community advocate.
Read moreHow Do You Measure Engagement Within an Online Community – and Should You?
In the digital age, we are obsessed with engagement. Metrics, stats, analyses, automated tools, business intelligence—everything is geared around quantifying how engaged is your audience (or in our case, community).
Read moreHow To Recover Your Online Community From Slow Growth
The first thing to do is figure out what’s gone wrong. If your community is dwindling before your eyes, the hardest thing to do is patiently try and uncover the cause. Our natural instinct is to launch into “growth” mode, using hacks and tips from internet gurus or throwing money at the problem.
Read morePeepSo Support – Q2 Report
As the second quarter of 2021 is over (time flies fast), here is my next report. Similarly to previous reports, in this one, you can find what are the latest PeepSo support news and statistics.
Read moreHow to Deal With Community Trolls and Rule Breakers
Life is good. Your community is enjoying bountiful and engaging discussions, you’re all growing as people and professionals, and there’s a tangible mutual respect that envelopes the entire community.
And then the trolls rear their ugly heads.
Read moreHow to Integrate New Members Into Your Online Community
If you can establish some momentum with getting new members in, make them comfortable and engaged with the community (i.e. onboarding them), you’re setting yourself up for success—but more than a few community managers underutilize or ignore this process.
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