General blog posts in PeepSo Community
Gamification is the brilliant process of adding gaming elements to regular tasks, to encourage participation. It’s also a great example of frequency illusion: once you notice it for the first time, you’ll start seeing gamification everywhere – especially online. We touched on this topic in the past, but it can’t be underestimated.
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Creating a community site with PeepSo bundle of plugins and Gecko Theme is mostly “plug-and-play” experience. However, the huge number of configuration options in both plugin and theme can be overwhelming at the start. Not to mention configuration that sometimes goes outside the WordPress environment.
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Is the Customer Always Right? You have heard the saying “The customer is always right.” The classic golden rule of customer service. Also, the most debated and misunderstood rule in the industry too.
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During the site development, do you often find yourself thinking how cool it would be if this feature could be changed to fit my idea, or if this box could have a slightly different shadow, or a thousand different little “ifs”… It happens to me on a regular basis, and I’m sure you’ve been in that situation at least once.
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As promised in my Annual Report published in January, I will continue with similar reports on a quarterly basis. In this report, I’ll tell you what has been going on in the support department recently. On top of that, I’ll show some recent statistics.
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We get asked about custom development quite a lot, and whenever able we recommend a couple of companies we know about. Unfortunately, not everyone listens to our recommendations and that can sometimes end with catastrophic results.
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Customer Service and Customer Support. Everyone knows these terms, but what is the difference between them? In everyday life, you probably don’t notice any difference. Both, at first glance, seem similar. Customer Service and Customer Support, both involve helping customers, using similar tools, like chat or tickets. They are critical to the customer experience delivered by businesses. However, there is a difference between them. Let’s take a closer look.
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Great support can make or break your eCommerce store. Your online products may sell now, but what about when people need help? How? You can create a community around your products while you’re offering support.
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Having an email is a necessity in the digitalized world of Today. An email is our virtual address and a vital part of our ID as much as our physical address – if not even more.
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