Category: Blog
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How to Conduct Community Member Interviews
When it comes to community management, finding your purpose, or increasing value for your members, we often talk about interviewing members. These interviews are such powerful sources of insight that we believe they can help you surmount virtually any challenge the community faces.
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Are You a First or Last Resort Community? And Does it Matter?
While most brand communities would say they exist “To help our customers”, or potential customers, they probably fall into one of two camps: first resort or last resort.
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How to Improve Retention After Onboarding Is Complete
We talked previously about how to onboard and integrate new members into your community. The main focus was on making them comfortable:
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PeepSo Support, 2021 Annual Report
A year ago, I started my previous Annual Report with the sentence: “I suppose 2020 was an exceptional year for all, and because of COVID, it wasn’t a good year”.
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The Most Common Mistakes in Online Community Development
Developing your online community takes a lot of hard work. You’ll make mistakes and learn lessons, but hopefully have a blast bringing it all together and watching it grow. But to help you avoid a few common stumbling blocks, we’ve put together this quick-fire list of mistakes and pitfalls we’ve seen through years of building…
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Product Communities VS Support Communities—What’s the Difference?
At first glance, it’s natural to believe that there is no difference between support and product communities—after all, aren’t all communities built around product discussions and supporting members? The distinction is a subtle one: while service communities are about creating a great place to be, product communities are more about creating a great resource for…
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Installation & Configuration Service
Here at PeepSo we always strive to provide the best service and experience to our users, and I am happy to announce this significant improvement to the spectrum of our services. When you purchase any PeepSo bundle, you will now be able to select the Installation & Configuration Service.
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PeepSo Support – Q3 Report
Here is my next quarterly report on PeepSo support. As always, I hope it brings you closer to what we do.
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Changing Your Community’s Purpose or Direction—Without Losing Your Members?
We’ve written before about how to identify and define your community’s purpose—but what if you decide to change course or head in a new direction?
