Category: Blog
General blog posts in PeepSo Community
-
Understanding ‘Active Lurking’ in Communities and Why It’s So Valuable
A lot of online communities invest time, money, and resources in reducing the number of “lurkers” in their midst. These parasitic members who consume what…
-
How to Handle Community Growth and Promotion POST-Launch
Getting your online community off the ground and your first members through the door is an enormous milestone. Most communities collapse before this point and,…
-
How to Conduct Community Member Interviews
When it comes to community management, finding your purpose, or increasing value for your members, we often talk about interviewing members. These interviews are such…
-
Are You a First or Last Resort Community? And Does it Matter?
While most brand communities would say they exist “To help our customers”, or potential customers, they probably fall into one of two camps: first resort…
-
How to Improve Retention After Onboarding Is Complete
We talked previously about how to onboard and integrate new members into your community. The main focus was on making them comfortable:
-
PeepSo Support, 2021 Annual Report
A year ago, I started my previous Annual Report with the sentence: “I suppose 2020 was an exceptional year for all, and because of COVID, it…
-
The Most Common Mistakes in Online Community Development
Developing your online community takes a lot of hard work. You’ll make mistakes and learn lessons, but hopefully have a blast bringing it all together…
-
Product Communities VS Support Communities—What’s the Difference?
At first glance, it’s natural to believe that there is no difference between support and product communities—after all, aren’t all communities built around product discussions…
-
Installation & Configuration Service
Here at PeepSo we always strive to provide the best service and experience to our users, and I am happy to announce this significant improvement…