You’ve Got Mail: On Social Media and Channels of Communication

You’ve got mail…and new mentions…and new direct messages…

The way we communicate keeps evolving and changing. We’ve now got such a plethora of options at our fingertips that phrases like “I’m not a phone person” or “I don’t do text” have become necessary qualifiers when trying to express how we prefer to communicate.

All of these channels have their advantages, and disadvantages. Public business pages on Facebook allow you to reach a lot of people…including spambots and trolls. The phone forces you to think on your feet, which can induce serious anxiety – as much as it’s nice to hear someone’s voice, and have a conversation in real time. Email is quick, but messages can get lost in the pile if you’re someone who gets a lot of emails every day. Snail mail isn’t always more reliable. Twitter’s character restrictions can be well, restrictive. Skype lets you converse face to face with people all over the world, but you’ve got to have a strong internet connection (and a high data cap).

What I’d suggest this tells us is: we need to think about all of the options available to us, and make sure we’re using those channels as effectively as possible. Having your very own private social network, based on your own WordPress site, is an option that many people aren’t aware of, and one that can revolutionise your web presence; one that can give you a whole new way to communicate with customers (existing and potential). It’ll allow you to reach those who don’t want to join the “big boys” of social networking for privacy reasons, and those who get your posts filtered out of their newsfeed by default (thanks to Facebook’s algorithms).