The reality is that if you’re a young community, it’s the community manager’s job to start most of the discussions—and it’s often a thankless and surprisingly tough one. 

Censorship is a hot topic among online communities. It is your responsibility to step in against behaviors like hate speech and discrimination. At the same time, passionate opinions and honest debate must be allowed to flourish—online communities are not autocracies. 

Customers prefer the companies that provide better customer service. This trend is now being followed by a lot of businesses. This has led to misconceptions about customer service delivery. It’s sometimes difficult to differentiate between fact and myth. Some companies do their businesses believing widespread myths about customer service.

RTL language improvements, new targeting solution for Advanced Ads, small fixes and quality of life improvements.

We’ve looked previously at why gamification is powerful for online community engagement—today we want to explore the practical steps you can take to make it work for your community. 

Gamification is the brilliant process of adding gaming elements to regular tasks, to encourage participation. It’s also a great example of frequency illusion: once you notice it for the first time, you’ll start seeing gamification everywhere – especially online. We touched on this topic in the past, but it can’t be underestimated.

Creating a community site with PeepSo bundle of plugins and Gecko Theme is mostly “plug-and-play” experience, however, the huge number of configuration options in both plugin and theme can be overwhelming at the start. Not to mention configuration that sometimes go outside the WordPress environment.

Is the Customer Always Right? You have heard the saying “The customer is always right.” The classic golden rule of customer service. Also, the most debated and misunderstood rule in the industry too.