Author: Eric Tracz
-
Product Communities VS Support CommunitiesโWhatโs the Difference?
At first glance, itโs natural to believe that there is no difference between support and product communitiesโafter all, arenโt all communities built around product discussions and supporting members? The distinction is a subtle one: while service communities are about creating a great place to be, product communities are more about creating a great resource for…
-
Changing Your Community’s Purpose or DirectionโWithout Losing Your Members?
Weโve written before about how to identify and define your communityโs purposeโbut what if you decide to change course or head in a new direction?
-
Understanding the โ90-9-1″ Rule and How to Optimize It
It is generally accepted that there are 3 categories of users within online communities: The 1%โExtremely active users who contribute the vast majority of content, answers, and activity. The 9%โAll other casual or occasional contributors. The 90%โThe โlurkersโ who only consume content (or donโt log in at all) and never contribute directly.
-
Community Management: How the Hell Do I Stay on Top of Everything?
With a little reading online, you might think that running a successful online communityโthe kind that skyrockets customer retention and helps long-term salesโis the easiest thing in the world. A guaranteed overnight success!
-
Key Metrics for Monitoring the Success of Your Community
There are hundreds of different user and community metrics you could monitor, and many different ways to do it. For this post, weโre going to look at some specific metrics which can help you understand your community at different stages of its life, and also your members on their journey from โnewly registeredโ to community…
-
How to Deal With Community Trolls and Rule Breakers
Life is good. Your community is enjoying bountiful and engaging discussions, youโre all growing as people and professionals, and thereโs a tangible mutual respect that envelopes the entire community. And then the trolls rear their ugly heads.
-
How to Integrate New Members Into Your Online Community
If you can establish some momentum with getting new members in, make them comfortable and engaged with the community (i.e. onboarding them), youโre setting yourself up for successโbut more than a few community managers underutilize or ignore this process.ย
-
How to Make Gamification WORK for Your Community
Weโve looked previously at why gamification is powerful for online community engagementโtoday we want to explore the practical steps you can take to make it work for your community.
-
What is Gamification and How Can it Help Your Online Community?
Gamification is the brilliant process of adding gaming elements to regular tasks, to encourage participation. Itโs also a great example of frequency illusion: once you notice it for the first time, youโll start seeing gamification everywhere – especially online. We touched on this topic in the past, but it can’t be underestimated.