Author: Eric Tracz
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Nobody Achieves Anything Alone: The Power of Building Your Own Community
Ever heard that saying, “no man is an island”? Well, it’s bang on, especially when we talk about making your mark in the world. Sure,…
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How to Write Community Guidelines That Are Actually Followed
Clear community guidelines underpin every successful online community. They are the basic house rules which, if followed, allow everyone to give, take, and get along.…
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Understanding ‘Active Lurking’ in Communities and Why It’s So Valuable
A lot of online communities invest time, money, and resources in reducing the number of “lurkers” in their midst. These parasitic members who consume what…
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How to Conduct Community Member Interviews
When it comes to community management, finding your purpose, or increasing value for your members, we often talk about interviewing members. These interviews are such…
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How to Improve Retention After Onboarding Is Complete
We talked previously about how to onboard and integrate new members into your community. The main focus was on making them comfortable:
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Product Communities VS Support Communities—What’s the Difference?
At first glance, it’s natural to believe that there is no difference between support and product communities—after all, aren’t all communities built around product discussions…
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Changing Your Community’s Purpose or Direction—Without Losing Your Members?
We’ve written before about how to identify and define your community’s purpose—but what if you decide to change course or head in a new direction?
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Understanding the “90-9-1″ Rule and How to Optimize It
It is generally accepted that there are 3 categories of users within online communities: The 1%—Extremely active users who contribute the vast majority of content,…