TechnicalĀ Support

Website access

In most cases to provide fast and reliable support we need our eyes on the admin section of your website.

Request details

Please reserve "emergency" priority for critical issues such as: plugins not activating, users unable to log-in/register, PHP fatal errors etc.
Give us as many details about your problem / question as possible. Detailed steps to replicate a problem help resolving it faster.

Our support operates Monday – Friday 9AM – 5PM (GMT+8). We reply to the majority of requests in less than 24 hours, but although we do our best it can take us up to 48 hours to get back to you (72 hours if the request was made just before or during the weekend).