Category: Blog
General blog posts in PeepSo Community
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Key Metrics for Monitoring the Success of Your Community
There are hundreds of different user and community metrics you could monitor, and many different ways to do it. For this post, we’re going to…
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How Do You Measure Engagement Within an Online Community – and Should You?
In the digital age, we are obsessed with engagement. Metrics, stats, analyses, automated tools, business intelligence—everything is geared around quantifying how engaged is your audience…
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How To Recover Your Online Community From Slow Growth
The first thing to do is figure out what’s gone wrong. If your community is dwindling before your eyes, the hardest thing to do is patiently…
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PeepSo Support – Q2 Report
As the second quarter of 2021 is over (time flies fast), here is my next report. Similarly to previous reports, in this one, you can…
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How to Deal With Community Trolls and Rule Breakers
Life is good. Your community is enjoying bountiful and engaging discussions, you’re all growing as people and professionals, and there’s a tangible mutual respect that…
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How to Integrate New Members Into Your Online Community
If you can establish some momentum with getting new members in, make them comfortable and engaged with the community (i.e. onboarding them), you’re setting yourself…
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How to Increase Participation in Community Discussions
The reality is that if you’re a young community, it’s the community manager’s job to start most of the discussions—and it’s often a thankless and…
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How to Approach Censorship Within Your Online Community
Censorship is a hot topic among online communities. It is your responsibility to step in against behaviors like hate speech and discrimination. At the same…
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Customer Service Myths
Customers prefer the companies that provide better customer service. This trend is now being followed by a lot of businesses. This has led to misconceptions…