Our support operates Monday – Friday 9AM – 5PM (GMT+8). We reply to the majority of requests in less than 24 hours, but although we do our best it can take us up to 48 hours to get back to you (72 hours if the request was made just before or during the weekend).
We are expecting a support slow-down between June 14th – June 21st due to important holidays in Indonesia and Malaysia. We are sorry about the potential inconvenience.